An Amazon driver reportedly refused to deliver a bottle of sherry to a 92-year-old woman because she could not provide ID.
Louise Wilkinson's grandson had sent her the £8.50 bottle of Harvey’s Bristol Cream along with a jigsaw puzzle.
When the delivery driver arrived at her home in Seaham, County Durham, he gave Ms Wilkinson the jigsaw but requested photo identification before he could hand over the alcohol, reported The Sun.
Ms Wilkinson did not have a driving licence or passport and could not obtain any other photo ID at the time, so the Amazon worker refused to complete the delivery.
He returned the following day to attempt to deliver the sherry and Ms Wilkinson showed him her bus pass, which had her photo on the card.
But the driver still refused to give her the sherry as bus passes are not on Amazon’s list of acceptable identification.
Ms Wilkinson's grandson, Carl Johnston, told the newspaper: “I can understand that if you are lucky enough to look around 18 you should have to show ID. But my gran is 92.
"No one could be in any doubt that she’s old enough to drink. It just seems crazy.”
He said his grandmother, who has three children and four grandchildren, has been left “disturbed” by the incident, as “people that age get anxious when things don’t go to plan”.
Amazon has a strict “no exceptions” policy when it comes to delivering alcohol and other age-restricted items.
According to their delivery policy, if the recipient is under the age of 18 or is an adult without photo ID, the item will be returned to Amazon for redelivery the following day.
Accepted forms of photo ID include a passport, an EU driving license, a defence ID issued by the Ministry of Defence to serving military, a National Identity card issues by EU member states, a biometric immigration document, or photo ID bearing a national Proof of Age Standard Scheme (PASS) hologram.
The Independent has contacted Amazon for comment.