Chennai: A leading coaching institute has been slapped with a fine of `50,000 by the District Consumer Disputes Redressal Forum, Chennai (South), for not conducting lessons for a city student after collecting the entire fee for CAT-2016. Without offering classroom coaching the institute supplied only poor pre-recorded videos to him.
In the complaint, Dinesh Kumar of Aminjikarai submitted that he works in a private company. He enrolled for the 'classroom plus tablet' course offered by Byjus Classes, T. Nagar for CAT 2016 and paid a fee of Rs 32,000. As per the advertisement, the institute promised that classes include screening of pre-recorded videos and classroom experience. The classes were scheduled to commence from the first week of December 2016. However, the classes commenced only in January 2016. Initially, the institute informed him that the venue of the classroom was at Anna Nagar. There was no faculty to coach MBA aspirants. There was no infrastructure and no proper room.
Class timings also changed with short notice. The venue was shifted thrice with short notice.
The coaching institute appointed a mentor for the classes in June 2016. Staff only played poor quality pre-recorded videos. Due to the negligence of the management he lost one year. Dinesh Kumar sought a direction to the institute to pay compensation along with refund of Rs 32000. The management did not appear before the forum.
The bench comprising president M. Mony and member R. Baskarkumaravel said that Byjus Classes had committed negligence. It directed the management to refund him Rs 32,000 along with compensation of Rs 15,000 and cost of Rs 5,000.